We want you to be completely satisfied with your coffee experience. If something isn't right with your order, here is how we handle returns, refunds, and replacements.
Because roasted coffee is a perishable food product, we cannot accept physical returns of coffee beans for safety and hygiene reasons.
However, your satisfaction is our priority. If you experience any of the following issues, please contact us within 14 days of receiving your order:
Incorrect Item: We sent the wrong blend, roast, or grind size.
Quality Issue: The bag arrived damaged, unsealed, or compromised in transit.
In these instances, we will happily send a replacement bag at no cost to you or issue a full refund. We will ask for a clear photograph of the damaged or incorrect item to help us improve our fulfillment process.
Note: We do not offer refunds if a specific coffee profile simply wasn't to your taste, but our team is always available to guide you toward a blend that better matches your preferences for your next order.
For non-perishable items such as brewing equipment, storage canisters, and merchandise, we accept returns within 30 days of the delivery date.
To qualify for a refund, the non-perishable item must be:
Unused and in the exact condition you received it.
In its original, unopened packaging with all manuals and accessories included.
Email our support team at [Insert Email Address] and include your Order Number in the subject line.
Describe the issue. Let us know if you are requesting a return for equipment or reporting an issue with your beans. Please attach photos if the item is damaged or incorrect.
Wait for authorization. Our team will review your request within 1-2 business days and provide instructions for the next steps, including a return shipping address if applicable.
Once your eligible return is received and inspected (or your coffee bean issue is approved), we will process your refund. The credit will automatically be applied to your original method of payment. Please allow 3-5 business days for the funds to appear in your account, depending on your bank's processing times. Original shipping costs are non-refundable unless the return is due to our error.